Privacy statement

Last updated: 2026-07-15
Version: 2.0

1. Who we are

AWL-Techniek B.V., trading under the name AWL Automation, is responsible for processing personal data as described in this privacy statement.

Contact details

AWL-Techniek B.V. [HQ]
Keplerstraat 5
3846 CN Harderwijk
The Netherlands

Website: https://www.awlautomation.com
Email: info@awl.nl
Telephone: +31 (0)341 411 811

In this privacy statement, “AWL”, “we”, “us” and “our” refer to AWL-Techniek B.V.

2. Scope of this privacy statement

This privacy statement explains how AWL processes personal data when you:

• visit our website;
• complete a contact, quotation, service or information request;
• subscribe to a newsletter or other marketing communication;
• contact us by email, telephone or another communication channel;
• apply for a vacancy;
• communicate with AWL as a customer, supplier, business partner or prospective business relation;
• attend an event, exhibition or other activity organised by or involving AWL.

Separate privacy information may apply to employees, contractors or other specific groups.

3. Personal data we process

Depending on your interaction with AWL, we may process the following personal data:

Contact and identification details

• first and last name;
• job title;
• company or organisation;
• business address;
• email address;
• telephone number;
• country or region;
• preferred language.
  
  

Information you provide to us

• information entered in contact, quotation or service forms;
• the content of correspondence and other communications;
• information relating to a question, request, project or potential order;
• newsletter and communication preferences;
• information provided when registering for an event;
• documents and information provided as part of a job application, including a CV and cover letter.
  
  

Website and technical data

• IP address;
• browser and device type;
• operating system;
• pages visited;
• referring website or campaign;
• date, time and duration of a website visit;
• interactions with website content;
• cookie identifiers and similar technical identifiers;
• consent and cookie preferences.

We do not intend to collect special categories of personal data through our website. Do not submit information concerning health, religion, political opinions or other sensitive matters unless this is necessary and AWL has specifically requested it.

4. Why we process personal data

AWL may process personal data for the following purposes:

Responding to requests

We process your contact details and the information in your request to:

• answer questions;
• provide requested information;
• process quotation, contact or service requests;
• refer your request to the appropriate AWL department or affiliated company;
• contact you about your request.

The legal basis is taking steps at your request before entering into a contract, performing a contract or AWL’s legitimate interest in responding to business communications.

Providing products and services

We may process personal data to:

• prepare and perform agreements;
• manage customer and supplier relationships;
• provide products, projects, support and services;
• administer orders, deliveries, payments and warranties;
• maintain business records;
• communicate about operational and contractual matters.

The legal basis is the performance of a contract, compliance with legal obligations or AWL’s legitimate business interests.

Marketing communications

When permitted, we may use your contact details to send newsletters, event invitations, product information and other business communications.

Where consent is required, we only send these communications after you have given consent. You may withdraw your consent or unsubscribe at any time by using the unsubscribe link in the communication or contacting AWL.

For communications to existing business relations, AWL may rely on its legitimate interest where permitted by law. You always have the right to object to direct marketing.

Recruitment

When you apply for a vacancy, we process the information you provide to:

• assess your application;
• communicate with you about the recruitment process;
• verify your suitability for a position;
• maintain records of the application process;
• comply with legal obligations.

The legal basis is taking steps before potentially entering into an employment contract, AWL’s legitimate interest in recruiting employees and, where applicable, your consent.

Website operation, security and improvement

We process technical and usage information to:

• operate and secure the website;
• prevent fraud, misuse and cyber incidents;
• diagnose technical problems;
• understand how the website is used;
• improve website content, usability and performance;
• measure the effectiveness of campaigns.

Necessary processing is based on AWL’s legitimate interest in operating a secure and effective website. Non-essential analytics, personalisation and advertising technologies are used only where permitted and, where required, after your consent.

Legal and administrative purposes

We may process personal data to:

• comply with applicable laws and regulations;
• respond to lawful requests from public authorities;
• establish, exercise or defend legal claims;
• conduct audits;
• prevent or investigate misconduct;
• protect AWL’s rights, property and safety.

The legal basis is compliance with a legal obligation or AWL’s legitimate interest in protecting its organisation and legal position.

5. Contact forms and requests

When you submit a form through the website, the information is stored in the systems used by AWL and forwarded to the department or AWL entity responsible for handling the request.

AWL uses this information to process and follow up your request. Information from a request is not used for unrelated purposes unless:

• this is necessary to perform an agreement;
• AWL is legally required to retain or use it;
• AWL has another valid legal basis; or
• you have given consent.

The previous statement that all messages are deleted after ten working days should only be retained if this is AWL’s actual and technically enforced retention policy.

6. Retention periods

AWL does not retain personal data longer than necessary for the purpose for which it was collected, unless a longer retention period is required by law or necessary for legal claims.

The following indicative retention periods apply:

• General contact requests: up to two years after the request has been completed.
• Quotation and commercial requests: Up to two years after the last substantive contact, unless the request results in a business relationship.
• Customer and supplier administration: for the duration of the relationship and subsequently for the applicable statutory retention period.
• Financial and tax records: for the statutory retention period.
• Newsletter data: until you unsubscribe or withdraw your consent, subject to a limited suppression record that prevents further mailings.
• Unsuccessful job applications: up to one year or longer where you have consented to inclusion in a talent pool.
• Cookie and analytics data: according to the retention periods shown in AWL’s cookie settings or cookie statement.
• Security and technical logs: Only necessary to investigate an incident, not more than a few weeks.

Data may be retained longer when necessary for a dispute, investigation, legal obligation or legal claim.

7. Sharing personal data

AWL may share personal data with:

• AWL departments and affiliated companies where necessary to handle a request or provide services;
• website, hosting and IT service providers;
• customer relationship management and marketing-platform providers;
• email and communication service providers;
• analytics and consent-management providers;
• recruitment and HR service providers;
• professional advisers, auditors and insurers;
• logistics, installation and service partners;
• public authorities where disclosure is legally required.

These parties may act as processors on AWL’s behalf or as independent controllers. Where required, AWL enters into data-processing agreements with processors and requires appropriate security and confidentiality measures.

AWL does not sell personal data.

8. International transfers

Some service providers or AWL entities may process personal data outside the European Economic Area.

Where personal data is transferred to a country without an adequacy decision from the European Commission, AWL uses appropriate safeguards where required, such as approved Standard Contractual Clauses and additional technical or organisational measures.

More information about applicable safeguards can be requested using the contact details in this statement.

9. Cookies and similar technologies

The AWL website may use cookies and similar technologies.

Necessary cookies

Necessary cookies support basic website functions, security, consent management and network operation. These cookies do not require consent where they are strictly necessary to provide the website or a service explicitly requested by the visitor.

Preference cookies

Preference cookies remember choices such as language, region or other settings. Where required, these cookies are placed only after consent.

Analytics cookies

Analytics technologies help AWL understand how visitors use the website and how the website can be improved. Depending on their configuration and the applicable law, these technologies may process online identifiers, IP-related information, device information and website usage data.

Non-essential analytics cookies are placed only after consent.

Marketing cookies

Marketing cookies and similar technologies may be used to measure campaigns, recognise visitors across websites or show relevant advertisements. These technologies are used only after consent where consent is required.

You can accept, reject or change non-essential cookie categories through the cookie settings available on the website.

The website’s cookie settings or separate cookie statement contain the current list of cookies, providers, purposes and retention periods. That dynamically maintained overview takes precedence over a static cookie list in this privacy statement.

Changing cookie preferences

Cookie settings were set during your first visit to our website. All non-functional cookies can be refused per category. The placement of cookies, other than functional or anonymous analytical cookies, only occurs after consent through an active action by you as a visitor. You can change your settings at any time via the button below.

Cookie Settings

 

Cookie Overview

The website of AWL uses various types of cookies which are displayed in the table below.

COOKIE NAME	PROVIDER	CATEGORY	EXPIRY	DESCRIPTION
__cfruid	awlautomation.com	necessary	session	Used by the content network, Cloudflare, to identify trusted web traffic.
__hs_do_not_track	awlautomation.com	necessary	179 days	Prevents the tracking code from sending any information to HubSpot
__cf_bm	hubspot.com	necessary	29 minutes	Cloud flare's bot products identify and mitigate automated traffic to protect your site from bad bots. Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of these bot solutions.
_cfuvid	hubspot.com	necessary	session	This cookie is used to apply rate limits to traffic. It allows the Cloudflare WAF to distinguish individual users who share the same IP address.
__cf_bm	awlautomation.com	necessary	29 minutes	Cloud flare's bot products identify and mitigate automated traffic to protect your site from bad bots. Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of these bot solutions.
YSC	youtube.com	functionality	session	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
test_cookie	doubleclick.net	functionality	14 minutes	This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor's browser supports cookies.
JSESSIONID	nr-data.net	functionality	session	JSESSIONID is a platform session cookie and is used by sites with JavaServer Pages (JSP). The cookie is used to maintain an anonymous user session by the server.
messagesUtk	awlautomation.com	functionality	180 days	Remembers the identity of the visitor using the chat widget
_ga_*	awlautomation.com	analytics	399 days	Used to persist session state
_ga	awlautomation.com	analytics	399 days	ID used to identify users
VISITOR_INFO1_LIVE	youtube.com	marketing	179 days	Tries to estimate the users' bandwidth on pages with integrated YouTube videos.
hubspotutk	awlautomation.com	marketing	180 days	ID used to identify HubSpot users

 

10. Google Analytics

AWL may use Google Analytics to obtain information about the use and performance of its website.

Google Analytics may process information such as:

• pages visited;
• website interactions;
• approximate location information;
• browser and device information;
• campaign and referral information;
• Masked IP addresses

Google Analytics is activated according to the consent choices made through AWL’s cookie banner. Where consent is required, analytics storage is not enabled until consent has been given.

Google may process data on servers outside the European Economic Area. AWL and its service providers must use the safeguards applicable to such transfers.

The exact Google Analytics configuration, including advertising features, data sharing settings, signal collection, consent mode and retention settings, must correspond with the actual configuration used on awlautomation.com.

11. Links and third-party websites

The AWL website may contain links to websites, platforms or services operated by third parties.

AWL is not responsible for the privacy practices or content of those third parties. Review the privacy information of the relevant third party before providing personal data or using its services.

12. Security

AWL takes appropriate technical and organisational measures to protect personal data against:

• unauthorised access;
• unlawful processing;
• accidental loss;
• destruction;
• alteration;
• unauthorised disclosure.

These measures may include encrypted connections, access controls, authentication measures, logging, backups, security monitoring, contractual confidentiality obligations and internal security procedures.

No method of electronic transmission or storage is completely secure. AWL periodically assesses its security measures and adjusts them where appropriate.

13. Children

The AWL website and services are primarily intended for business users and are not directed at children under the age of 16.

AWL does not knowingly collect personal data from children through the website without appropriate permission. A parent or legal guardian who believes that AWL has collected a child’s personal data can contact AWL and request its deletion.

14. Your privacy rights

Subject to the conditions and exceptions in applicable data-protection law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• object at any time to direct marketing;
• receive certain personal data in a structured, commonly used and machine-readable format;
• have certain personal data transferred to another organisation;
• withdraw consent at any time;
• lodge a complaint with a supervisory authority.

Withdrawal of consent does not affect the lawfulness of processing performed before the withdrawal.

To exercise a right, contact AWL using the details in this statement. AWL may request additional information where reasonably necessary to verify your identity. Do not send an unredacted copy of an identity document unless AWL specifically requires it and provides secure instructions.

AWL will respond within the period required by applicable law. In complex cases or where multiple requests have been submitted, this period may be extended as permitted by law.

15. Complaints

Contact AWL first when you have a question or complaint about how your personal data is processed:

Email: info@awl.nl
Postal address:
P.O. Box 245
3840 AE Harderwijk
The Netherlands

You also have the right to submit a complaint to the competent data-protection authority.

In the Netherlands, the supervisory authority is the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

16. Automated decision-making

AWL does not make decisions that have legal or similarly significant effects on individuals solely through automated processing, unless this is specifically disclosed and permitted by law.

 

17. Changes to this privacy statement

AWL may amend this privacy statement when its services, website, processing activities or legal obligations change.

The current version and effective date are shown at the top of this statement. Material changes may also be communicated through the website or another appropriate channel.

18. Contact

Questions, requests or complaints concerning this privacy statement or AWL’s processing of personal data can be sent to:

AWL-Techniek B.V.
P.O. Box 245
3840 AE Harderwijk
The Netherlands

Email: info@awl.nl
Telephone: +31 (0)341 411 811