Spartanburg (US)
Staff

Service Operations Coordinator

AWL Automation is seeking a highly organized and customer-focused Service Operations Coordinator to join our Service Department. This role is ideal for someone who thrives in a fast-paced environment.

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What we offer.

A stable career in advanced technology and automation, working on innovative solutions that support customers across a global industry;
Competitive compensation and benefits, designed to support you both professionally and personally;
Investment in your growth, with opportunities to develop your skills, expand your expertise, and build a long-term career with AWL;
Meaningful, hands-on work, where you will work directly with customers, vendors, engineering, purchasing, production, and service teams and see the impact of your work;
An employee-focused and collaborative culture, where your ideas, contributions, and development are valued and you have the opportunity to work with talented colleagues across the organization.

What do we expect?

3+ years of experience in customer service, service coordination, project coordination, operations, or a similar role, preferably in a technical or project-driven environment;
Strong organization and communication skills, with the ability to manage multiple customer requests, projects, and priorities while maintaining attention to detail;
A proactive problem-solver who takes ownership, follows through, and keeps projects moving forward in a fast-paced environment;
The ability to collaborate across teams, building strong relationships with customers, vendors, purchasing, engineering, production, and field service;
Technical curiosity and adaptability, with the ability to understand automation or manufacturing processes and quickly learn new systems, products, and processes.

About this vacancy.

The Service Operations Coordinator serves as the central point of communication between customers, vendors, technicians, and internal departments to ensure service projects are executed efficiently and customers receive exceptional support. While purchasing and supply chain experience are valuable, the primary focus of this role is coordinating service activities, managing expectations, and driving projects to completion.

Key Responsibilities

Coordinate service projects from initiation through completion, ensuring deadlines and customer expectations are met;
Serve as a point of contact for customers regarding service requests, schedules, and project updates;
Build strong relationships with customers, vendors, and internal stakeholders through proactive communication and responsiveness;
Coordinate resources across engineering, purchasing, production, and field service teams to support successful project execution;
Manage multiple service requests simultaneously while maintaining a high level of urgency and attention to detail;
Work closely with purchasing and supply chain to procure materials and services needed for customer projects;
Track project progress and communicate status updates, risks, and solutions to customers and internal teams.

Assist with vendor management, purchasing activities, and material coordination.

What We're Looking For

The ideal candidate understands the operational needs of a machine builder or automation company and can effectively balance customer service, project coordination, purchasing, and relationship management. They naturally create trust with customers, communicate effectively across all levels of the organization, and have the ability to influence and coordinate internal and external resources without direct authority.

If you enjoy working in a collaborative environment where every day brings new challenges and opportunities to make an impact, we'd love to hear from you!